Refund policy

At QikTrends, customer satisfaction is important to us. If you receive a damaged, defective, incorrect, or missing item, we are here to help.

Return Window

You may request a return or replacement within 7 days of delivery of your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned with all original packaging, accessories, manuals, and tags (if applicable).
• Proof of purchase (order confirmation or invoice) must be provided.

How to Request a Return

To initiate a return or replacement, please email us at him72634@gmail.com with:

• Your order number
• A description of the issue
• Clear photos or videos showing the problem (if the item is damaged, defective, or incorrect)

Return requests sent without prior approval may not be accepted.

Damaged, Defective, or Incorrect Products

If you receive:

• A damaged product
• A defective product
• The wrong product
• An item with missing parts

Please contact us within 48 hours of delivery with supporting photos or videos.

After verification, we will offer a replacement, refund, or another suitable resolution.

Non-Returnable Items

The following items are not eligible for return unless received damaged, defective, or incorrect:

• Personal care and hygiene products
• Consumable items
• Customized or personalized products
• Gift cards
• Products marked as "Final Sale" or "Non-Returnable" on the product page

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been shipped, cancellation requests may not be possible. In such cases, you may initiate a return request after delivery if the item qualifies under this policy.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please place a new order after your return request has been approved.

Return Shipping

• If the return is due to our error (wrong item, damaged item, defective item, or missing parts), QikTrends will bear the return shipping cost.
• For all other approved returns, the customer may be responsible for return shipping charges.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed to the original payment method.
• The refund may take 5–10 business days to reflect in your account, depending on your bank, card issuer, UPI provider, or payment gateway.

Shipping charges, COD charges, and other service fees (if any) are non-refundable unless the return is due to our error.

Contact Us

For any return, refund, replacement, or cancellation-related queries, contact:

Email: him72634@gmail.com